Drive-Thru Equipment Care: EMAs vs. Standard Repairs Explained

Every second counts in a drive thru. A frozen order screen, a malfunctioning headset, or a broken POS system can create long lines, frustrated customers, and lost revenue. But there’s good news: with the right maintenance strategy, you can keep your equipment, and your service, running smoothly.

In this post, we break down EMAs (Equipment Maintenance Agreements) vs. standard repairs, helping you decide which approach fits your drive thru best.

What Is an EMA?

An Equipment Maintenance Agreement (EMA) is a protection plan on a fixed monthly fee that covers repairs and offers discounted accessories, making budgeting easier and more predictable. Coverage options vary by equipment type and number of stores to best fit your specific business needs.

Key Benefits of EMAs:

• Preventive maintenance: Catch problems before they become costly.
• Budget-friendly: Predictable maintenance costs.
• Longer equipment life: Routine care keeps hardware running longer.
• Flexible: A fixed monthly fee with no long-term commitment.

What Is a Standard Repair?

A standard repair happens only when equipment breaks. It’s reactive, not preventive, and costs vary depending on the problem. Get your free shipping label to send in equipment for repair here.

Key Features:

• Reactive service: Only fixes what’s already broken.
• Variable costs: No predictable fees.
• Potential downtime: Unexpected failures can stall operations.
• Pay-as-you-go: For those who prefer paying for repairs on a case-to-case basis.

Pro Tips for Drive Thru Operators

1. Schedule regular maintenance days: Plan monthly or quarterly equipment checks.
2. Track repair history: Keep track of repair expenses to identify trends and potential savings.
3. Train your staff: Employees who can quickly troubleshoot minor issues can prevent full-scale failures.
4. Invest in high-impact items: Prioritize EMAs for equipment that directly affects service speed, like headsets and timers.

Protect Your Equipment, Protect Your Business

Your drive thru equipment is the backbone of fast, reliable service. Investing in the right maintenance strategy can save you time, money, and stress. EMAs reduce downtime and make costs predictable, while standard repairs offer a pay-as-you-go option. Assess your equipment, usage, and service needs to choose the approach that keeps your drive thru running at full speed.

To learn more about HME EMA’s and Repairs, speak to a QSR Expert.